Shipping & Handling Information

Fast & Reliable USA Shipping (2–3 Business Days)

All US orders ship from Switzerland via FedEx Express.

We ship all ANT SHACK orders using FedEx Express for fast, fully tracked, and reliable international delivery.
Most USA customers receive their order within 2–3 business days after dispatch.

Production / processing time

Most orders ship within 3–7 business days.

During periods of high demand, processing may take longer.
The current estimated production time is always displayed at the top of the site before purchase.

Shipping rates & delivery estimates

Shipping fees are calculated at checkout based on order size and destination.

Delivery times shown are FedEx Express estimates. Once an order has been dispatched, delivery timelines are handled directly by FedEx. While delays are rare, they may occur due to factors outside our control such as customs clearance or weather conditions.

Shipment confirmation & Order tracking

Once your order has shipped, you will receive a shipping confirmation email or SMS.

All FedEx Express shipments include full tracking, which becomes active within 24 hours of dispatch.

Customs, Duties and Taxes

Customs fees, duties, and taxes are not included in our prices and may be applied by your country upon delivery.

Any additional charges are the responsibility of the customer. We are not responsible for delays caused by customs inspections or clearance procedures.

Damages

If your order arrives damaged, please contact us at info@ant-shack.com with photos of the packaging and affected items.

We take shipping quality seriously and will work with you to resolve the issue promptly.

Time sensitive orders

If you are ordering for a specific date (birthdays, holidays, events), please contact us before placing your order to confirm feasibility.

While we make every effort to meet stated processing and delivery estimates, specific delivery dates cannot be guaranteed, and refunds are not issued for carrier-related delays.