Shipping & Handling Information

Before You Order

Every ANT SHACK habitat is made to order.
Current production time is shown at the top of our website and applies before your order is shipped.
Shipping times listed below begin only after your order has been dispatched.

Production Time

Current production time: See the banner at the top of our website.
Production times vary throughout the year depending on demand.

Shipping Times (After Dispatch)

All orders ship from Switzerland.

United States
FedEx Express: 3–4 business days

Canada
FedEx Express: 3–5 business days

Europe
6–8 business days

Australia & New Zealand
10–20 business days

Rest of World
10–20 business days

Please note that these are carrier estimates and may occasionally be affected by customs or weather delays.

Tracking

You'll receive an email with your tracking number as soon as your order has been dispatched.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, brokerage fees, or customs processing charges.

These charges are determined by your country's customs authorities and/or the shipping carrier and are not included in our product or shipping prices.

Customers are responsible for any applicable import charges.

Damaged or Missing Items

If your order arrives damaged or something is missing, please email us at info@ant-shack.com with a photo of the package and its contents. We'll make it right as quickly as possible.